1. Scope
This policy applies to paid services offered on the 777.md platform: ad promotion (VIP upgrade, duration extension), VIP subscriptions, and other similar services paid directly to 777.md. This policy does not apply to commercial transactions between users (the sale of goods or services through ads), for which 777.md is not a contracting party.
2. General principle
Paid services on 777.md (ad promotion, VIP status, subscriptions) are activated immediately or within minutes of payment confirmation. Due to the digital and instantaneous nature of these services, payments made for services that have already been activated are, as a general rule, non-refundable.
3. Situations in which a refund is granted
A refund may be granted, upon the user's request and after verification by the Administration, in the following situations:
- Duplicate or erroneous payment: if the amount was charged more than once for the same service due to a technical error of the payment gateway;
- Service not activated: payment was confirmed by the payment provider, but the service (VIP, promotion) was not applied to the account or ad due to a technical error on the Platform;
- Cancellation before activation: if the payment is in an early stage (e.g. "pending") and the service has not yet been activated, upon the user's request.
4. Situations in which a refund is NOT granted
- a change of mind by the user after the service has already been activated and displayed (e.g. the ad has already appeared as VIP);
- deletion or expiry of the promoted ad on the user's own initiative, after the service was activated;
- suspension of an ad or account due to a violation of the Terms and Conditions (illegal content, fraud, suspicious activity);
- dissatisfaction with the commercial results of an ad (e.g. number of views or contacts received).
5. Request procedure
To request a refund, the user must contact the Administration through the contact form or the support section of their personal account, stating the order/payment number and the reason for the request. Requests are reviewed individually, and the Administration may request additional information to verify the situation.
6. Processing time
Approved refund requests are processed within up to 14 business days, with the amount returned via the same payment method used for the original transaction, unless this is not possible for technical reasons on the part of the payment provider.
7. Partial refunds
In the case of VIP subscriptions cancelled early for reasons attributable to the Platform (e.g. a prolonged technical error), the Administration may, at its own discretion, grant a refund proportional to the unused period.
8. Contact
For refund requests or questions about a payment, use the contact form available on the Platform, stating the order details.
24.07.2026